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Service Record Monitoring & Control

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Security Solutions Ltd. trading as Challenger Safes, is New Zealand's only security safe manufacturer and has been in business for over fifteen years.

They manufacture a range of safes especially designed to meet the requirements of banks, jewellers, supermarkets, retail outlets, offices and homes.

They specialise in the manufacture of safes designed to suit a client's specific requirements for quality, size, deposit and locking options.

Once the safe was sold, they also provided on-site regular maintenance. As the safes were installed throughout New Zealand, they needed to plan their teams site-visits meticulously so that there was efficient use of the resources.

Besides, they were often called upon to service safes that may not have been sold by them but were of a similar design. And often safes sold by them were resold in the course of sale of the business and so the challenge was to design a system that catered to the nature of the business and tracked their safes and service history regardless of who owned them while simultaneously knowing where the safe was currently located and who the customer was for pricing and communication purposes.

Nous Consulting discussed the business process and the requirements at great length before coming up with a design proposal that met with the business requirements completely.

One of the most beneficial features of the design was the functionality to plan a maintenance route so that all customers and safes in that route were included in the roster that was prepared by the system upon selection of the region to be visited.

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1 pronounced like 'mouse' - an informal British term meaning common sense, or intelligence applied in a practical fashion http://en.wikipedia.org/wiki/Nous